1. Restart your phone.
2. Go to Settings → Apps → Olympus Casino → tap "Clear Cache".
3. Make sure your phone has at least 1 GB of free storage.
4. The app runs best on Android 7.0 or higher.
5. If none of the above works, access the site directly through your browser instead.
If the issue persists, send a screenshot to support.
Temporary suspension (cooling-off): From Account Settings, you can self-suspend your account for anywhere between 24 hours and 6 weeks. During this period, you won't be able to log in, play games, or make deposits. Your account will reactivate automatically once the period ends.
Permanent deactivation (self-exclusion): You can set a long-term self-exclusion lasting anywhere from 6 months to 5 years. Go to Settings and select the "Responsible Gaming" option to set it up.
Permanently delete your account: This can only be done through support. Email us and your account will be deleted within 7 business days after identity verification is complete. Please make sure your balance is zero before requesting deletion.
Deposit Limit: Set your own limits — up to ৳500 per day, ৳3,000 per week, or ৳10,000 per month. Lowering a limit takes effect immediately; increasing one requires a 24-hour waiting period.
Loss limit: If you exceed a set loss amount, your session will automatically end.
Reality Check: A pop-up will appear every 30, 60, or 90 minutes showing how long you've been playing and your total spend so far.
For more information Responsible gaming Visit the page.
While logged in: Go to your Account Profile → click on "Preferred Language" or "Language" → select English or your preferred language from the list → Save. Changes take effect immediately.
Without logging in: The site's footer or header usually has a globe icon or an "EN/BN" button — use that to switch languages.
In the app, go to the Settings menu and look for the Language option. Bengali is set as the default language — especially if you registered with a Bangladeshi phone number.