❓ Frequently Asked Questions

Olympus Casino FAQ – All your questions answered here

Accounts, game rules, app issues, payments, age limits — everything you need is right here on this page. If you can't find your question, contact support directly.

7s FAQ
24/7 Live support
3 minute Average Resolution Time
Bengali Full Support in Bengali

What do you need help with?

The Olympus Casino FAQ page brings together the most frequently asked questions in one place. Browse the sections below.

Live scores & streaming

Find out where to access real-time scores and live streaming during a match.

App Troubleshooting

App not opening or need an update? Find step-by-step solutions here.

Age & eligibility

Who can play and who can't — our policy, in plain language.

Responsible Gaming Tools

Learn how to set deposit limits, self-exclusion, and session timers.

Account management

Find out how to suspend or permanently delete your account.

Language & interface

Find out how to switch the site to a language other than Bengali.

Why This Page Is Useful

Thousands of players sign up and enjoy games at Olympus Casino every day. With a platform this large, questions naturally come up — from how to open an account to app updates, age requirements, and security settings. This FAQ page was built so you can get instant answers without waiting for support.

Each FAQ Built from real conversations with Bangladeshi players — grounded in firsthand experience, not theory. If you can't find the answer here, reach out via our 24/7 live chat support.

This FAQ This page is updated regularly. Refresh it occasionally to make sure you're seeing the latest information.

Get Direct Help

Live Chat

Instant help in Bengali, available 24/7. Look for the chat button in the bottom corner of any page on the site.

Email support

For Complex Issues [email protected]to reach us. You'll typically receive a response within 2–4 hours.

Most Frequently Asked Questions

Click on any question to expand the full answer.

After logging in to Olympus Casino, head to the Sports section to see a "Live" badge next to every ongoing match. Clicking it gives you real-time scores, match statistics, and live streaming. For cricket, football, UFC, and other major events, streaming typically goes live 15 minutes before kick-off. An account balance is required to access streaming. For the best mobile experience, Android App Downloading gives you the smoothest experience — significantly less buffering. Khulna cricket— including live coverage of all Bangladeshi events.

This is most often caused by an outdated version. Your first step should be App page Download and install the latest APK file from . Before installing, uninstall the previous version. If you still run into issues, follow these steps:

1. Restart your phone.
2. Go to Settings → Apps → Olympus Casino → tap "Clear Cache".
3. Make sure your phone has at least 1 GB of free storage.
4. The app runs best on Android 7.0 or higher.
5. If none of the above works, access the site directly through your browser instead.

If the issue persists, send a screenshot to support.

To create an account at Olympus Casino, you must be at least 18 years old This is a requirement under our licensing conditions and is in place to protect minors. You must provide your date of birth when registering, and identity verification (KYC) is required before your first withdrawal — where your national ID details will be checked. Anyone found to have registered with false information will have their account closed and all funds forfeited. If someone you know is underage, please ensure they do not have access to your account — for more on this, Responsible gaming page for full details.

There are two separate options:

Temporary suspension (cooling-off): From Account Settings, you can self-suspend your account for anywhere between 24 hours and 6 weeks. During this period, you won't be able to log in, play games, or make deposits. Your account will reactivate automatically once the period ends.

Permanent deactivation (self-exclusion): You can set a long-term self-exclusion lasting anywhere from 6 months to 5 years. Go to Settings and select the "Responsible Gaming" option to set it up.

Permanently delete your account: This can only be done through support. Email us and your account will be deleted within 7 business days after identity verification is complete. Please make sure your balance is zero before requesting deletion.

No, absolutely not. Under Olympus Casino's policy, each individual is permitted only one account. If multiple accounts are detected under the same name, address, phone number, bank account, or device, the system will automatically flag and close all of them. Any funds and bonuses on those accounts will be forfeited. This is most commonly attempted to claim bonuses more than once — but doing so is a direct violation of our Terms & Conditions. If you're having issues with an existing account, please contact support rather than opening a new one.

Using responsible gaming tools at Olympus Casino is straightforward. Log in, go to Account Settings, and open the "Responsible Gaming" section. There you'll find:

Deposit Limit: Set your own limits — up to ৳500 per day, ৳3,000 per week, or ৳10,000 per month. Lowering a limit takes effect immediately; increasing one requires a 24-hour waiting period.

Loss limit: If you exceed a set loss amount, your session will automatically end.

Reality Check: A pop-up will appear every 30, 60, or 90 minutes showing how long you've been playing and your total spend so far.

For more information Responsible gaming Visit the page.

Yes, Olympus Casino supports multiple languages. There are two ways to change the language:

While logged in: Go to your Account Profile → click on "Preferred Language" or "Language" → select English or your preferred language from the list → Save. Changes take effect immediately.

Without logging in: The site's footer or header usually has a globe icon or an "EN/BN" button — use that to switch languages.

In the app, go to the Settings menu and look for the Language option. Bengali is set as the default language — especially if you registered with a Bangladeshi phone number.

Didn't find what you were looking for?

If your question isn't covered here, don't worry. Our support team is available 24 hours a day and ready to help in Bengali. Or register now and start enjoying Olympus Casino.

বাংলা